Support

Frequently Asked Questions

If you have questions concerning the process of purchasing, registering and licensing of the Active Query Builder, we recommend you to view the existing answers in the Common F.A.Q. first.

If you have any introductive questions concerning supported environments, requirements and limitations of Active Query Builder, we recommend you to view the existing answers in the Technical F.A.Q. first.

Wishing to learn more about programming techniques of working Active Query Builder, you may visit the Knowledge Base.

Support Center

If you have any problems with our software, please, be sure that you have installed the latest update before contacting our technical support. It often happens that you find bugs that have been already fixed in the latest builds of products.

If you cannot find the necessary solutions and answers to your questions, Submit a Request via our Support Center. Please provide us as much information as you can including: urgency, product name, edition and version, what you are trying to do and what you get in result.

To check an existing request, enter the Access key you received in the confirmation message here: Check on a Request.

Forums

Use the Forum to ask any questions, if you aren't in a hurry, so everyone can benefit from your question. Also there you may discuss our products and suggest new features and improvements.