Support

Frequently Asked Questions

If you have questions concerning the process of purchasing, registering and licensing of the ActiveDBSoft.com software or any other non-technical questions, we recommend you to view the existing answers in the Common F.A.Q. first.

If you have any technical questions concerning use of our software, we recommend you to view the existing answers in the Technical F.A.Q. first.

Support Ticket System

If you have any problems with our software, please, be sure that you have installed the latest update before contacting our technical support. It often happens that you find bugs that have been already fixed in the latest builds of products.

If you cannot find the necessary solutions and answers to your questions, please Submit a Request via our Support Center. Please provide us as much information as you can including: urgency, product name and version, what you are trying to do and the error information.

To check an existing request, enter the Access key you received in the confirmation message here: Check on a Request.

Forums

Please use the Forum to ask any questions, if you aren't in a hurry, so everyone can benefit from your question. Also there you may discuss our products and suggest new features and improvements.