Common FAQ

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• What is your Upgrade Policy?
• What support plans are available for Active Query Builder?
• Why get a license?
• What types of license do you provide?
• What is an End-User License Agreement?
• Will I receive the source code on buying any of your components?
• After purchasing your components, am I allowed to distribute my software written with your components?
• What types of discounts do you provide?
• What shall I receive after payment?
• Why was my credit card declined during the payment process?
• What about your Return and Refund Policy?
• I want to sell my ActiveDBSoft software license. Is it transferable?

Q:

What is your Upgrade Policy?

A:

All registered users, irrespective of the type of license they acquired, have the right to upgrade their products free of charge. Read more about Free Upgrades.

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Q:

What support plans are available for Active Query Builder?

A:

By purchasing our component at the street price, you will receive Free Support for an indefinite period. Support is available through the Support Ticket System and Forum. The Premium Support Program is launched in 2007 to provide additional benefits to the experienced developers and software vendors. Read more about Priority Support Plan.

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Q:

Why get a license?

A:

Getting a license you become a registered user of our software. This gives you the right to obtain free technical support, the right to obtain free minor and major software updates. Your suggestions will also be taken into consideration as we develop new versions of our products.

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Q:

What types of license do you provide?

A:

Active Query Builder is licensed per each developer seat. Site licenses are not available. Having the single license, you may use the product for a single developer on two different machines (notebook and workstation, but not on both at the same time). Please note that if you buy two or more Single licenses simultaneously you get significant volume discount.

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Q:

What is an End-User License Agreement?

A:

The End-User License Agreement (EULA) is a contract between you and ActiveDBSoft that describes the way you can use the software. EULA can:

• Tell you what changes you are able to make to the software
• Limit your right to make copies of the software
• Allow you to transfer the software or load it on a portable device
• Tell you whether you are able to upgrade the software
• Grant you specific rights to use networks

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Q:

Will I receive the source code on buying Active Query Builder?

A:

You may purchase Active Query Builder with or without the source code. By purchasing our component with the source code, you will receive all future modifications and improvements of the source code for free.

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Q:

After purchasing your components, am I allowed to distribute my software written with your components?

A:

Yes, you will be able to distribute your software written with our component, but you may not create any software COMPONENT products of any architecture (VCL, ActiveX, .NET, Java, etc.) that directly or indirectly competes with the Active Query Builder, which utilizes all or any portion of it and its related source code.

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Q:

What types of discounts do you provide?

A:

We provide several types of discounts:

• Volume discounts allow you to save your money when you buyi 2 or more items of one product or bundle. (click the "Buy now" button on the purchase page to see volume discounts)
• Bundle discounts allow you to save your money when you buy several different software products at once.
• Competitive discounts allows to you an upgrade of any competing commercial visual query building component license you own to appropriate edition of Active Query Builder. To get your discount you should send us your registration e-mail verifying the fact that you own a license of any competing product. We are ready to grant you a discount up to 40% according to the price and relevance of competing product.

NOTE: ActiveDBSoft reserves the right to cancel or change offers and/or promotions at our own discretion. All prices are subject to change without prior notice. Some offers and/or promotions may be limited in quantity or not be valid in certain areas. Please, direct all tech support issues to support.

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Q:

What shall I receive after payment?

A:

All of our products are delivered via ESD (Electronic Software Delivery) only. After your purchase you will recieve registration keys or passwords and download links for archives of full versions by e-mail.

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Q:

Why was my credit card declined during the payment process?

A:

We make our on-line software sales via Plimus Inc. It has its own fraud shield system to prevent credit card fraud in the Internet. Probably, your credit card was defined as insecure for any reason and as a result was declined.

If you're sure that there are enough funds on your credit card and you have entered your personal information correctly, you should contact us directly at sales. We will endeavor to help you as soon as possible.

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Q:

What about your Return and Refund Policy?

A:

We admit that our customers are interested in getting well-described purchase information. Therefore, we recommend you to take advantage of our free trial software downloads, available on our website. We also encourage you to explore product pages of our website to obtain comprehensive information about any product.

We're sorry, but we cannot give a refund for the following reasons:

• You have chosen the wrong product during the purchase process.
• You have bought the wrong version for your development environment.
• Your computer doesn't meet the minimal system requirements.
• You changed your mind after you had purchased the product.

We approve of refund only if these both following conditions are met:

• If you can't work properly with our product because it has major bugs.
• If we can't fix these bugs within two weeks.

This money-back guarantee is valid for 30 days from the date of purchase. On the expiration of this term we will endeavor to help you as far as possible, but no refund may be given.

To request a refund for your downloaded (ESD) software purchase, please, contact us at sales. In your message, you should describe the problem and explain why you want to return the product, include your name, e-mail address and the reference code of your purchase. You will find the reference code in purchase confirmation E-mail. We expect you to have destroyed all downloaded key files or software and have not copied or saved them in any other way. When your refund request has been reviewed, we will send our consent on processing refund to Share-it!. Your refund will be credited to the credit card charged during your original transaction. Share-it! will contact you by E-mail to confirm that the refund has been paid.

NOTE: Charge backs to credit cards or stop payments on checks as a means to "returning" of software will be construed as fraud and prosecuted to the fullest extent of the law.

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Q:

I want to sell my ActiveDBSoft software license. Is it transferable?

A:

We are Sorry, but no. When a customer purchases a software license, the software is registered for the customer's name. Once registered, this software cannot be transferred to a third party. ActiveDBSoft provides technical support only for original customers.

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