Common F.A.Q.

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• What am I paying for when buying a .NET product?
• Is your license on a per-developer basis?
• Can I install the product on 2 machines (I'm running a desktop in the office, have a laptop and a home desktop)?
• Can I continue to use the products contained within a subscription if the subscription expires and I choose not to renew?
• I have a build machine. Do I have to purchase a license to the software for a build machine?
• Do I have to pay you royalties if I use a component you engineer within my application?
• What shall I receive after payment?
• Will I receive the source code on buying any of your components?
• I plan on modifying your source code. Will I be able to do that and redistribute the modified libraries?
• Why was my credit card declined during the payment process?
• What about your Return and Refund Policy?
• I want to sell my ActiveDBSoft software license. Is it transferable?

Q:

What am I paying for when buying a .NET product?

A:

All editions of Active Query Builder are sold based on a subscription model. This means that when you purchase one of our products, you receive 12 months of free updates for that product from the date of purchase – be it a minor service update or a major new version. After the 12 month period and at your discretion, you can pay about 30% of original price to "renew" the subscription and receive another 12 months of free updates. If you choose not to renew, you can continue using the last version you obtained or are eligible to use. The 12 month time frame is merely for new versions/updates and has no relevance to rights of use (as long as the EULA is not violated).

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Q:

Is your license on a per-developer basis?

A:

That's right. Each developer who uses Active Query Builder must obtain a license. With this license, the developer can install on a primary machine and a portable/laptop.

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Q:

Can I install the component on 2 machines (I'm running a desktop in the office, have a laptop and a home desktop)?

A:

Yes, you can.

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Q:

Can I continue to use the products contained within a subscription if the subscription expires and I choose not to renew?

A:

Absolutely. You can continue to use products which you have licensed and paid for as long as you require. When a subscription expires, it simply means that you will no longer be issued any product updates or new product releases.

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Q:

I have a build machine. Do I have to purchase a license to the software for a build machine?

A:

If no development is performed on the build machine and its sole purpose is to generate actual builds of your products, then no you do not need to purchase a separate license for the build machine. If however a developer uses the build machine for active development and this developer does not have a valid license to the products, then yes, he or she must acquire a license to said product.

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Q:

Do I have to pay you royalties if I use a component you engineer within my application?

A:

Active Database Software does not charge any royalties for redistribution of components that have been integrated into applications which you engineer. Of course, this only applies if you have a valid license to all products which are being used within your application.

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Q:

What shall I receive after payment?

A:

All of our products are delivered via ESD (Electronic Software Delivery) only. After your purchase you will recieve registration keys or passwords and download links for archives of full versions by e-mail.

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Q:

Will I receive the source code on buying Active Query Builder?

A:

You may purchase Active Query Builder with or without the source code. By purchasing our component with the source code, you will receive all future modifications and improvements of the source code for free.

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Q:

I plan on modifying your source code. Will I be able to do that and redistribute the modified libraries?

A:

Yes, you can modify our source code and redistribute the modified libraries. Of course, this does not apply to situations in which you are modifying our code and repackaging our controls and selling competing controls. Please consult our EULA for additional information.

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Q:

Why was my credit card declined during the payment process?

A:

We make our on-line software sales via Plimus Inc. It has its own fraud shield system to prevent credit card fraud in the Internet. Probably, your credit card was defined as insecure for any reason and as a result was declined.

If you're sure that there are enough funds on your credit card and you have entered your personal information correctly, you should contact us directly at sales. We will endeavor to help you as soon as possible.

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Q:

What about your Return and Refund Policy?

A:

We admit that our customers are interested in getting well-described purchase information. Therefore, we recommend you to take advantage of our free trial software downloads, available on our website. We also encourage you to explore product pages of our website to obtain comprehensive information about any product.

We're sorry, but we cannot give a refund for the following reasons:

• You have chosen the wrong product during the purchase process.
• You have bought the wrong version for your development environment.
• Your computer doesn't meet the minimal system requirements.
• You changed your mind after you had purchased the product.

We approve of refund only if these both following conditions are met:

• If you can't work properly with our product because it has major bugs.
• If we can't fix these bugs within two weeks.

This money-back guarantee is valid for 30 days from the date of purchase. On the expiration of this term we will endeavor to help you as far as possible, but no refund may be given.

To request a refund for your downloaded (ESD) software purchase, please, contact us at sales. In your message, you should describe the problem and explain why you want to return the product, include your name, e-mail address and the reference code of your purchase. You will find the reference code in purchase confirmation E-mail. We expect you to have destroyed all downloaded key files or software and have not copied or saved them in any other way. When your refund request has been reviewed, we will send our consent on processing refund to the registrar. Your refund will be credited to the credit card charged during your original transaction. The registrar will contact you by E-mail to confirm that the refund has been paid.

NOTE: Charge backs to credit cards or stop payments on checks as a means to "returning" of software will be construed as fraud and prosecuted to the fullest extent of the law.

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Q:

I want to sell my ActiveDBSoft software license. Is it transferable?

A:

We are Sorry, but no. When a customer purchases a software license, the software is registered for the customer's name. Once registered, this software cannot be transferred to a third party. ActiveDBSoft provides technical support only for original customers.

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